While I don’t enter the programmes I lead for awards, it is gratifying when clients do so and bring home the silverware. It is particularly valuable as recognition for the efforts of their people.

I am delighted to have led programmes that won the following selection of awards across financial services, transport and travel.

CIPD National Employee Engagement overall award 2011 DB Tyne and Wear Metro
Chartered Institute of Personnel and Development
October 2011

I co-created an employee engagement programme with DB Tyne and Wear to win the hearts and minds of employees in this newly acquired rail business. The judges described that “some sort of miracle” had been achieved given the challenges we faced. It was an honour to be a key part of this approach and to witness its impact on employees, customers and the business.

Best culture and engagement change programme
Finance Innovation Awards
November 2009

The “Good with Money” brand programme for Co-operative Financial Services touched each of its 8000 employees, reinvigorating a tired brand and instilling pride and purpose to its people. Achieved an uplift of 11% in employee engagement scores in 12 months.

Best large company Training Award
National Training Awards
October 2010

Another great award for the Co-operative Financial Services programme. We trained internal facilitators to ensure ownership, advocacy and accountability. The fabulous energy and buy in generated ensured the impacts of the programme lived on long after the group sessions. We went on to win five awards for this incredible programme.

Best Training Programme in the Travel Industry
The National Travel Industry Awards
November 2001

I developed a vertically integrated training programme to work across the three different disciplines of retail travel, tour operation and airline. Our holistic approach created the customer service experience to reflect end to end knowledge of the business.

Northern Excellence award for the Welcome to “East Coast”…Customer service programme to support the biggest change in over 20 years!
European Quality Foundation
December 2011

This was huge! We designed a highly participative, engaging and belief shifting engagement programme to train 12000 front line staff. We had to lead the biggest service proposition change that the business had ever seen.

Additional Honors & Awards
Award for best culture change programme in financial innovation awards; National Training Award for 8000 staff engagement and training programme. CIB award for best staff training programme; CIPD for best staff engagement programme following acquisition. Best training programme in the travel industry awards. Shortlisted National CIPD award for best employee engagement. Best Training Programme in the Travel Industry 2001.