I’m proud to lead a network of talented coaches. Together we bring you many years of customer experience obsession from industries as diverse as travel, hospitality, sport, transport and financial services.

We run smaller programmes as individuals, sharing learning and success.

On bigger programmes we collaborate as Pragmatic People Solutions to deliver the appropriate speed and impact that starts a movement of positive change.

Whether we work 1:1, with a handful of individuals, or with the 8,000 employees on our biggest programme, we place your people at the heart of the activity to ensure that the benefits live on and grow from within.